PREGFIT TERMS & CONDITIONS
PregFit does not accept liability for any loss or damages caused by this website, or any website linked to this website.
PregFit Reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Website – www.pregfit.com.au offer on-line purchasing. Orders via phone, fax or email will not be accepted.
On our website www.pregfit.com.au – the nominated currency used for all transactions is Australian Dollars (AUD$).
All prices displayed on the Australia website (www.pregfit.com.au) will be in AUD$
PregFit will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of PregFit.
PregFit reserves the right to change any or all of the following, at any time:
-Shipping rates charged to any destination;
-Carrier or shipping provider.
SHIPPING WITHIN AUSTRALIA
Online orders for delivery within Australia are normally dispatched via Australia Post normal parcels and usually arrive within 5-7 business days from dispatch.
Standard Shipping rates for deliveries within Australia are:
A flat Shipping Rate of AUD$9.5 applies to all Australian deliveries of purchased goods of AUD$150 and under.
Standard Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within Australia.
Universal Gift Cards are financial instruments, which are provided as a free service. Therefore PregFit does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Australia.
PregFit ships to most* destinations around the world via DHL and should usually arrive within 5-10 business days from dispatch. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.
Orders should normally arrive within 5-10 business days from dispatch.
PregFit does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.
By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into your destination country. PregFit wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.
PregFit does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstance will PregFit accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.
* DHL Exclusion countries are Ascension, Bovet Island, British Indian Ocean Territory, China, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara. These countries orders will be sent by airmail. No tracking service is available to these destinations. Please allow up to 30 days for delivery of your order, PregFit does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.
DISPATCH OF ORDERS
Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.
If any items cannot be fulfilled from your order we will contact you via email.
ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify PregFit , as soon as possible. Please see Returns & Exchanges Policy for more information.
PregFit reserves the right to change prices without notice.
All prices and orders are displayed and processed in Australia Dollars (AUD)
Customers having orders delivered outside Australia are exporting the goods and
PregFit may from time to time make Gift Cards available on the website.
Gift Cards when issued may be used both online via the PregFit Website in the country of issue or within any of the PregFit company owned retails stores within the country of purchase.
Gift Cards are treated by PregFit as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that PregFit Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.
PregFit Gift Cards are not considered as goods or services with a retail price and therefore:
-They cannot be discounted and are not subject to any discounts.
RETURNS OR EXCHANGES
We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange, credit note or full refund on online orders within 14 days of purchase provided the original tags are attached and items are returned in unworn condition.
The ‘Exchange & Return Form’ on the website must be completed and returned with your garments.
Click Here to download Return & Exchange Form.
To ensure you receive your preferred exchange choice please email firstname.lastname@example.org with your name, contact details, internal order number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment to PregFit. If the style you require is ‘out of stock’ an online credit note or refund will be issued.
Enclose your return form and merchandise to:
PO BOX 2058
Grovedale East, VIC 3216
PregFit reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by PregFit and/or suppliers a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garments arrival at the PregFit Head Office.
a) PregFit will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
d) You need to send the original or a copy of receipt with you order.
e) In the event that your product is lost in transit, PregFit will not be held liable and therefore recommends that you send all returns via Register Post.
f) We ask that you allow 7 business days from the day your return your package for your account to be credited.
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned unworn and in original condition with swing tags intact; otherwise the retail price will be deducted from the refunded amount.
There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.
Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.
Orders may be cancelled only in the instance where the order has not yet reached the packing stage.
In the event that an item is listed at an incorrect price or with incorrect information, PregFit reserves the right to withdraw an item from sale, and to refuse or cancel orders.
PregFit will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.